Track your order
Every order ships with tracking. Here's exactly how to follow yours from checkout to your doorstep — and what to do at each step.
No recent checkout on this device
Once you've ordered, your tracking link is in the confirmation email Shopify sends you — it follows your parcel from dispatch to delivery. Ordered on another device? Use that same email link.
How order tracking works
- 1
You place your order
We email you an order confirmation straight away. It contains your order number — it looks like #1024. Keep this email: it's your receipt and your way back to tracking.
- 2
We pack and ship it
When your order leaves the warehouse you get a second email with a tracking link. For new orders this can take a few days before tracking starts to move — that's normal.
- 3
Follow your parcel
Open the tracking link (or the “View order status” button in either email) to watch it travel: order placed → shipped → in transit → out for delivery → delivered.
- 4
Can't find your order number or emails?
Your order number sits at the top of the confirmation email. If it's not in your inbox, check your spam or promotions folder — or email us below with the name and email you used at checkout and we'll look it up for you.
Delivery times shown at checkout are estimates, not guarantees.
Need to change or cancel an order?
Email support@novdrop.info with your order number as soon as possible. We can usually change or cancel an order before it ships.